Leaving a Ubisoft account inactive for too lengthy “apparently places it susceptible to everlasting deletion,” writes PC Gamer, calling the coverage “a customer-unfriendly follow.”
A piracy and anti-DRM centered Twitter account, PC_enjoyer, just lately shared a screenshot of a Ubisoft assist e-mail telling the consumer that their Ubisoft account had been suspended for “inactivity,” and can be “completely closed” after 30 days. The e-mail supplied a hyperlink to cancel the transfer. Now, that seems like a phishing rip-off, proper? I and lots of commenters puzzled that, wanting on the unique submit, however lower than a day later, Ubisoft’s verified assist account responded to the tweet, seemingly confirming the screenshotted e-mail’s legitimacy.
“You may keep away from the account closure by logging into your account throughout the 30 days (since receiving the e-mail pictured) and choosing the Cancel Account Closure hyperlink contained within the e-mail,” Ubisoft Help wrote. “We definitely don’t need you to lose entry to your video games or account so you probably have any difficulties logging in then please create a assist case with us.”
I used to be unable to seek out something relating to account closure for inactivity in Ubisoft’s US phrases of use or its finish consumer licence settlement, however the firm does reserve the correct to droop or finish companies at any time. Ubisoft has a assist web page titled “Closure of inactive Ubisoft accounts.” The web page first describes situations the place the service clashes with native knowledge privateness legal guidelines, then reads: “We can also shut long-term inactive accounts to take care of our database. You may be notified by e-mail if we start the method of closing your inactive account.”
This web page hyperlinks to a different devoted to voluntarily closing one’s Ubisoft account, and appears to function by the identical guidelines: a 30-day suspension earlier than everlasting deletion. “As we can be unable to get better the account as soon as it has been closed, we strongly advocate solely placing within the request in case you are completely certain you want to shut your account.”
“You probably have spam filter or simply moderately assume it is a phishing try, then you definately may in the future strive your outdated video games and discover they’re simply gone,” worries long-time Slashdot reader Baron_Yam. “When you’re somebody who nonetheless performs video games from a long time in the past every now and then, this can be a state of affairs you may need to take into consideration.”
The location Eurogamer stories that when a Twitter consumer complained that “I misplaced my Ubisoft account, and all of the Ubisoft Steam recreation[s] I’ve purchased at the moment are ineffective”, Ubisoft Help “responded to say that gamers can elevate a ticket in the event that they want to get better their account.”
The original tweet now consists of this “reader-added context” provided by different Twitter customers — together with three informative hyperlinks:
For added context, Ubisoft may be required underneath sure knowledge safety legal guidelines, such because the GDPR, to shut inactive accounts in the event that they deem the info not essential for assortment.
Ubisoft has claimed they do not shut accounts which might be inactive for lower than 4 years.