I despatched within the controller December thirteenth and it arrived at their services simply earlier than Christmas. I used their very own delivery label and packed it in a cardboard field precisely per their directions. Two weeks later now they’re telling me the order is cancelled, regardless of having affirmation that their service middle acquired the merchandise. This controller instantly got here with a defective left thumbstick and it’s extraordinarily irritating to must undergo this. It’s additionally not possible to get an actual particular person for these accent points. Truthfully excited about disputing this with my bank card as I can’t even go to a bodily Microsoft retailer as a result of they closed all of them.